Step Inside the Winners Circle

The Sadara Visa Infinite Credit Card is a premium card from Commercial Bank, designed to offer an exclusive experience on your credit card. It brings together selected travel, dining, rewards, health and wellness, social sports and concierge benefits, curated around the lifestyle needs of eligible Sadara customers. As a Sadara member, banking with Commercial Bank has its rewards.

The new Sadara Visa Infinite Credit Card is being refreshed in two main areas: the Card design and the benefit proposition.

From a card design perspective, the primary Sadara Visa Infinite Credit Card will be presented in a premium hybrid metal form, with a unique vertical design and a refined look that reflects the tastes and preferences of customers like yourself.

From a benefits perspective, the cardholder proposition is being enhanced with selected premium benefits across travel, entertainment, dining, rewards, health and wellness, social sports and concierge services, subject to applicable terms and conditions.

You will receive the new Sadara Visa Infinite Credit Card upon your next renewal, reissue or replacement, where applicable. You may also contact your Relationship Manager for further assistance. If you do not have a Relationship Manager, you may contact Commercial Bank Customer Care.

You may request a replacement through your Relationship Manager or Commercial Bank Customer Care. The request will be subject to the applicable replacement process, availability and fees.

No. You do not need to replace your current card immediately. Your existing card will continue to work normally, and you will still be able to enjoy the applicable Sadara benefits using your existing card, subject to the applicable terms and conditions.

Yes. Your existing active card will remain valid and continue to work normally until expiry, unless it is renewed, reissued, replaced, blocked or cancelled.

Yes. Existing Sadara Visa Infinite cardholders will continue to enjoy their current benefits and will also gain access to newly introduced benefits, subject to the applicable terms, conditions, eligibility and availability.

Yes. Existing supplementary cards will continue to work normally until expiry, unless they are renewed, reissued, replaced, blocked or cancelled.

You can view the updated Sadara benefits through the approved Sadara webpage and other official Commercial Bank channels.

Sadara eligibility is subject to the Bank’s criteria and discretion.

For Qataris:

• Minimum monthly salary transfer of QAR 25,000
• Total loans and/or deposits of QAR 365,000

For expatriates:

• Minimum monthly salary transfer of QAR 35,000
• Total loans and/or deposits of QAR 365,000

Yes. This may be considered if you meet the applicable Bank criteria. Final eligibility is subject to the Bank’s review, approval and applicable policy.

Yes. Sadara eligibility and Premium Banking criteria are determined at the Bank’s discretion and may change from time to time.

This may be considered in approved cases, subject to the Bank’s approval and applicable policy.

This may be allowed where:

• You previously held Sadara status and wish to retain the Sadara Visa Infinite Credit Card.
• You provide a QAR 100,000 security block, subject to Bank approval and applicable policy.

No. The security block may allow you to receive or retain the Sadara Visa Infinite Credit Card, subject to approval, but it does not automatically change your account status to Sadara.

The applicable annual fee is QAR 1,200 for the primary Sadara Visa Infinite Credit Card and QAR 600 for each supplementary card, where applicable.

The refreshed Sadara Visa Infinite Credit Card features a premium new card design, with metal card issuance for primary cards.

Yes. Going forward, primary Sadara Visa Infinite cards will be issued as metal cards.

New supplementary cards, supplementary reissues and supplementary replacements will be issued as plastic cards.

Upon renewal, the existing supplementary card material will be retained. If the existing supplementary card is metal, it will remain metal upon renewal. If it is plastic, it will remain plastic upon renewal.

No. Metal cards cannot be issued instantly and will follow the applicable card issuance and delivery process.

Yes. Supplementary plastic cards may be issued instantly where this service is available and applicable.

No. Existing active old-design cards will not be automatically replaced as part of the refresh.

Yes. Your existing active card will continue to work normally until expiry, unless it is renewed, reissued or replaced.

No. Renewal retains the same card number.

No. Reissue retains the same card number.

Yes. Replacement generates a different card number as per the existing process.

If a replacement generates a new card number, you may need to update your saved card details with merchants, subscriptions, wallets and recurring payment providers.

Renewal and reissue retain the same card number. However, you may still need to update expiry date details where required by merchants, subscriptions or wallet providers.

The Sadara Visa Infinite proposition includes benefits across the following pillars:

• Travel and Entertainment
• Lifestyle
• Reward and Loyalty
• Health and Wellness
• Social Sports

No. Benefits are subject to applicable terms and conditions, eligibility criteria, availability, monthly limits, spend criteria and partner rules where applicable.

Yes. Benefits, partners, limits and redemption journeys may change in line with approved product terms and partner arrangements.

Yes. Existing Sadara Visa Infinite cardholders may enjoy the current and newly introduced benefits using their existing card, subject to applicable terms and conditions.

Spend qualification applies to Golf, Padel and Valet parking.

No. PowerHouse Gym access is not based on spend qualification. It is subject to eligibility and programme terms.

Your eligible card spend during the relevant qualification period will determine the benefit entitlement available to you, subject to the approved terms and conditions.

Your eligible spending is calculated on a calendar-month basis to determine your entitlement to spend-based benefits for the applicable benefit period.

Yes. Eligible transactions made using supplementary cards count towards the overall account spend qualification, subject to the applicable exclusions under the programme terms and conditions.

Yes. Eligible international transactions count towards spend qualification, subject to the applicable exclusions under the programme terms and conditions.

Excluded transactions are subject to the approved terms and conditions. These may include cash-related transactions, refunded or reversed transactions, fees, charges, BNPL/installment-related transactions and any other excluded transaction types defined by the Bank.

No. Unused monthly benefits cannot be carried forward.

Earned benefits must be used within the applicable benefit period stated in the terms and conditions.

You may be informed through approved Commercial Bank communication channels, and you may also contact the Premium Card Concierge for assistance.

You may contact Commercial Bank for review. The final entitlement will be subject to eligible spend calculation and approved terms and conditions.

Yes. Sadara Visa Infinite cardholders can enjoy complimentary airport lounge access worldwide through the Visa Airport Companion app, subject to applicable Visa programme terms and conditions.

The benefit provides access to 1,300+ airport lounges in more than 500 cities worldwide, subject to the Visa Airport Companion programme terms and availability.

You must download the Visa Airport Companion app, enter your eligible card details and verify your account. At the lounge, you must present your Visa Airport Companion digital membership, and the lounge may verify your name against your boarding pass or passport.

Lounge access follows the Visa Airport Companion app process. You must register your eligible card in the Visa Airport Companion app and present your Visa Airport Companion digital membership at the lounge. Simply presenting a digital card may not be sufficient for lounge access.

Yes, supplementary cardholders may receive their own lounge access entitlement where the supplementary card is eligible and registered through the Visa Airport Companion app, subject to the applicable Visa Airport Companion programme terms, entitlement and availability.

Yes. To continue enjoying complimentary airport lounge access in Qatar, you must make a minimum cumulative international spend of USD 1 or equivalent using your Sadara Visa Infinite Credit Card within the 90 days prior to the lounge visit, subject to the Visa Airport Companion programme terms and conditions. It may take up to 10 days for eligible transactions to appear in the supplier’s system.

Guest access may be included, subject to the Visa Airport Companion programme terms, eligibility, entitlement and availability.

If a lounge visit is chargeable, the lounge will advise you of the access cost, and the charge will be taken from your registered Visa card, subject to the Visa Airport Companion programme terms.

You should submit your query through the Visa Airport Companion app. If you are logged in, go to Account → Contact and complete the contact form. If you are logged out, use the Help (?) → Contact Us form.

Airport Fast Track services may be available at participating airports or through selected Visa airport service partners, subject to applicable Visa and partner terms.

No. Fast Track availability depends on the participating airport, service provider and applicable programme terms.

Yes. Visa Infinite cardholders may access airport Meet & Assist services through YQ at a discount of up to 25% off retail rates at selected destinations, subject to applicable Visa and partner terms.

You can book through https://cemea.yqnowgroup.com/. Bookings must be made at least 72 hours before travel, subject to availability and applicable terms.

Additional services such as limousine transfer, visa-on-arrival assistance, baggage porter services and other airport services may be available through the partner platform, subject to availability, charges and applicable terms.

Yes. Sadara Visa Infinite cardholders can enjoy Buy 1 Get 1 Free movie tickets twice per month through NOVO Cinemas, subject to applicable terms.

The benefit may apply across selected NOVO formats, including Standard, Edge, IMAX, NOVO 7-Star VIP and premium experiences, subject to NOVO Cinemas terms and conditions.

The booking must be completed online using the Sadara Visa Infinite Credit Card through the NOVO Cinemas app or website.

No. The offer is valid for online bookings only and is not valid at physical ticket counters.

The NOVO Cinemas benefit applies to primary cards only.

Yes. Complimentary multi-trip travel insurance is included, subject to the applicable Visa benefit, insurance policy terms, eligibility conditions and exclusions.

Yes. Based on the Visa Infinite travel insurance benefit, the trip must be paid for using the eligible Visa Infinite card for the travel insurance cover to apply, subject to the applicable policy terms, eligibility conditions and exclusions.

You can access travel insurance details, policy documents and claim guidance through the Visa insurance cardholder portal: https://www.insurancecemea.com/. Claims are handled through Visa / the appointed insurance provider’s process, not directly by Commercial Bank. Where applicable, claim information and FAQs may also be available through https://cardholderbenefitsonline.com/.

The travel insurance benefit is managed through Visa and the appointed insurance provider. Claims, eligibility checks, policy details and policy-related support are handled through the applicable Visa insurance benefit process and the appointed insurance provider.

No. The travel insurance is a Visa benefit made available to eligible Sadara Visa Infinite cardholders, subject to Visa and the appointed insurance provider’s terms and claims process.

Coverage may include medical emergencies, evacuation and repatriation, personal accident benefits, trip cancellation or curtailment, missed departure, delayed departure, baggage delay, loss of personal belongings and personal liability, subject to the applicable insurance policy terms, conditions, limits and exclusions.

Yes. The travel insurance benefit may apply across multiple trips, with a maximum trip duration of 90 days, subject to the applicable policy terms and conditions.

The travel insurance may cover the cardholder, spouse and up to 5 children, subject to the applicable policy terms, age limits, eligibility conditions and exclusions.

You can access your travel insurance details through the Visa insurance cardholder portal: https://www.insurancecemea.com/, subject to the applicable Visa benefit and insurance policy terms.

You can use the Visa insurance cardholder portal to access and download the insurance terms and conditions and obtain instructions for initiating the claim process: https://www.insurancecemea.com/.

You should refer to the applicable Visa insurance benefit terms and contact the relevant Visa insurance support channel or appointed insurance provider for claims guidance.

You should refer to the applicable Visa insurance benefit terms and contact the relevant Visa insurance support channel or appointed insurance provider for claims guidance.

No. Travel insurance claims are handled according to the applicable Visa insurance benefit, policy terms and the appointed insurance provider’s claims process.

Where applicable, you may also be able to access policy details, FAQs, claim information and claim support through https://cardholderbenefitsonline.com/, subject to the applicable Visa benefit and insurance provider process.

The Sadara Lifestyle Concierge is a dedicated service that supports eligible customers with selected lifestyle bookings, including golf, padel, curated dining and other premium experiences.

You can contact the Premium Card Concierge on 44495554 during working hours for concierge-managed benefits and selected lifestyle bookings.

You can contact the Premium Card Concierge on 44495554 during working hours. Concierge-managed benefits remain subject to service availability, partner availability and the applicable benefit terms.

Availability depends on the relevant partner. The Concierge will check availability and confirm the booking where applicable.

Visa Infinite Concierge is a Visa-provided concierge platform available to eligible Visa Infinite cardholders, offering access to selected travel, dining, shopping, event and lifestyle support, subject to Visa programme terms.

No. The Sadara Lifestyle Concierge supports selected Commercial Bank Sadara benefits, while Visa Infinite Concierge is managed through Visa and its appointed service providers.

Eligible cardholders may access the Visa Infinite Concierge platform through www.visaconciergecemea.com, subject to registration and applicable Visa terms.

Visa Infinite Concierge may support travel arrangements, hotel bookings, car rental, hotel transfers, dining reservations, shopping recommendations, product sourcing, gift arrangements, event tickets and hospitality packages, subject to availability and Visa programme terms.

Where applicable, eligible cardholders may contact Visa Infinite Concierge by email at concierge@visainfinite-mea.com, subject to Visa programme terms and availability.

No. Visa Infinite Concierge bookings and fulfilment are managed through Visa and its appointed service providers. Commercial Bank may guide customers to the appropriate Visa channel where required.

Yes. Visa Infinite Concierge services, offers, contact channels and availability may change in line with Visa programme terms and partner arrangements.

Yes. Eligible Sadara Visa Infinite cardholders can enjoy complimentary regular valet parking at participating Mr. Valet locations, based on the applicable spend qualification and subject to availability.

You can receive up to 4 complimentary regular valet uses per month, based on your eligible monthly spend.

Valet entitlement is based on eligible monthly spend:

The benefit applies to regular valet only, subject to availability and applicable programme terms.

No. VIP valet parking is not included.

Visit a participating Mr. Valet location, ask for the Commercial Bank Sadara credit card QAR 1 offer, present your physical Sadara Visa Infinite Credit Card and complete the QAR 1 authorization transaction.

Yes. The physical Sadara Visa Infinite Credit Card is required for verification.

Yes. A QAR 1 authorization transaction is required for verification.

Yes. The valet benefit is valid for primary and supplementary Sadara Visa Infinite cards, subject to the applicable monthly entitlement and terms.

Any additional usage beyond the allocated entitlement may be charged to your card.

No. Valet parking is subject to availability of parking slots at participating locations.

If valet parking is full or unavailable, the complimentary valet benefit may not be availed at that time.

No. The benefit applies only at participating Mr. Valet locations. Excluded locations may apply and are subject to the approved partner list.

Valet parking is provided by third-party valet operators. Service-related matters are subject to the valet operator’s terms and applicable programme conditions.

Yes. Selected eligible customers may enjoy curated fine dining experiences at participating premium restaurants, subject to eligibility, availability and applicable terms.

The curated welcome dining offer is available only to eligible new Sadara Credit Card customers, subject to applicable criteria and terms.

The offer may require a minimum eligible spend of QAR 1,000, subject to the applicable terms and conditions.

If you are eligible, Commercial Bank may notify you through official channels, and the Sadara Concierge may contact you to arrange the reservation.

The curated dining experience may provide a dining experience for two, with the final value and repeat eligibility subject to the approved offer terms communicated to eligible customers.

Participating restaurants may include Michelin-starred, Michelin-selected and other premium restaurants such as Jamavar, Carbone, Em Sherif, Beefbar and selected Al Maha Island restaurants, subject to the approved partner list.

Yes. Sadara Visa Infinite cardholders can enjoy 50% off at selected participating fine dining and casual dining outlets.

You must present your physical Sadara Visa Infinite Credit Card at the participating restaurant, ask for the CB Sadara Credit Card discount before billing and pay using the card.

No. To avail the dining discount, the eligible Sadara Visa Infinite Credit Card must be used for the transaction, subject to the applicable dining offer terms and conditions.

The dining discount applies to eligible dine-in transactions at participating restaurants, subject to the applicable restaurant and programme terms. Alcohol, tobacco, shisha, service charges, taxes or other restricted items may be excluded where applicable.

The discount is capped at QAR 500 per transaction and QAR 2,000 per customer per month, subject to applicable terms.

Any additional usage beyond the monthly cap may be charged to your card.

No. The dining offer cannot be combined with any other promotion or discount.

No. The offer is valid for dine-in only.

The participating restaurant list will be available through the approved Sadara webpage, partner list or other official Commercial Bank channels.

Yes. Sadara Visa Infinite cardholders are eligible to earn CB Rewards on eligible card spend, subject to programme terms and conditions.

You earn 1 CB Reward Point for every QAR 20 spent using the Sadara Credit Card, subject to programme terms and conditions.

You earn 1 CB Reward Point for every QAR 15 spent using the Diners Club Credit Card, subject to programme terms and conditions.

No. There is no cap on CB Rewards earnings, subject to programme terms and conditions.

Eligible customers may receive 10,000 CB Reward Points worth QAR 1,000, subject to terms and conditions.

The CB Rewards Programme continues as per applicable programme terms and conditions.

Yes. CB Rewards are separate from spend-based benefit entitlement, and both are subject to their respective terms and conditions.

You can view your rewards through the applicable Commercial Bank channels.

CB Rewards redemption continues as per applicable programme terms and conditions.

Yes. Eligible Sadara Visa Infinite cardholders can enjoy complimentary access to participating PowerHouse Gym locations, subject to applicable programme terms and conditions.

Eligible Sadara Visa Infinite cardholders can enjoy unlimited complimentary visits per month at participating PowerHouse Gym locations, subject to applicable programme terms and conditions.

Visit a participating PowerHouse Gym branch, present your physical Sadara Visa Infinite Credit Card and complete the QAR 1 authorization transaction.

No advance booking is required. The cardholder must present the eligible physical Sadara Visa Infinite Credit Card at the participating venue and complete the QAR 1 validation transaction.

Yes. The benefit is available at participating PowerHouse Gym locations, subject to the applicable programme terms and conditions.

Yes. A QAR 1 authorization transaction is required for verification.

Complimentary PowerHouse Gym access is available only for the eligible Sadara Visa Infinite cardholder. Any guest access, if allowed by the gym, will be subject to the gym’s normal charges and rules.

Access applies to 6 participating PowerHouse Gym locations in Qatar, subject to the applicable programme terms and conditions.

Yes. Special pricing or exclusive offers may be available on selected health and wellness products and services, subject to partner terms.

Yes. Eligible Sadara Visa Infinite cardholders can enjoy complimentary golf rounds at participating golf clubs.

Golf entitlement is based on eligible monthly spend:

Participating golf clubs include:

• Corinthia Golf Club
• Doha Golf Club
• Education City Golf Club

The included golf experiences are:

• Doha Golf Club: 18 holes
• Education City Golf Club: 18 holes and 9 holes
• Corinthia Golf Club: 9 holes par 3

You can book a golf round by contacting the Premium Card Concierge on 44495554 during working hours and requesting your preferred golf club, date and time. The booking will be subject to availability and applicable programme terms.

The Concierge will check availability with the participating golf club. Once availability is confirmed, you will receive booking confirmation.

Yes. Booking requires at least 48 hours notice and is subject to availability.

Yes. Advance booking may be allowed up to 30 days, subject to availability and applicable terms.

Yes. If you are eligible for more than one session or round, you may avail multiple eligible sessions on the same day, subject to availability and the applicable booking conditions.

No. Golf benefits are provided to the eligible cardholder and cannot be transferred to another person. The eligible cardholder must be present when availing the benefit.

Yes. The physical Sadara Visa Infinite Credit Card is required for verification.

QID may be required for verification, subject to the participating club’s requirements.

Yes. A QAR 1 authorization transaction is required.

Yes. The primary cardholder must be present to avail the golf benefit.

Guest access is subject to the approved programme terms and participating club rules. If guest access is allowed, it may be counted against your monthly golf entitlement.

No. The golf benefit cannot be booked for someone else if the primary cardholder is not attending.

No. Golf equipment is not automatically included. You may bring your own golf kit or rent equipment from the club at the applicable cost, subject to club availability.

Golf cart inclusion depends on the participating club and booking type. This should be confirmed through the Concierge at the time of booking.

Caddy availability and charges are subject to the participating club’s rules.

These are subject to the participating club’s rules and availability.

Any Pro Shop or food and beverage discount is subject to the participating club’s offers and terms, where applicable.

Yes. Golf club dress codes and rules apply, depending on the participating club.

Yes. Cancellation or changes must be made at least 48 hours before the booking, subject to the participating club’s rules.

Late cancellation or no-show may be considered as benefit availed or may result in deduction from your monthly entitlement, subject to the terms and conditions.

The booking will be handled according to the participating club’s policy and applicable programme terms.

No. Golf bookings are subject to availability at the participating golf clubs.

Yes. Eligible Sadara Visa Infinite cardholders can enjoy complimentary padel sessions at participating venues.

Padel entitlement is based on eligible monthly spend:

Participating venues include:

• Aspire Zone – Padel Qatar
• Doha Quest
• InterContinental – Katara

You can book a padel session by contacting the Premium Card Concierge on 44495554 during working hours and requesting your preferred padel venue, date and time. The booking will be subject to availability and applicable programme terms.

The Concierge will check availability with the participating padel venue. Once availability is confirmed, you will receive booking confirmation.

Yes. Booking requires at least 48 hours’ notice and is subject to availability.

Yes. Advance booking may be allowed up to 30 days, subject to availability and applicable terms.

Yes. If you are eligible for more than one session or round, you may avail multiple eligible sessions on the same day, subject to availability and the applicable booking conditions.

No. Golf and padel benefits are provided to the eligible cardholder and cannot be transferred to another person. The eligible cardholder must be present when availing the benefit.

The padel benefit is managed as a court booking, subject to the participating venue’s rules.

Each padel session is up to 90 minutes, subject to the participating venue’s rules.

Yes. Friends or family may join, subject to the participating venue’s rules and maximum player limits.

The number of players is subject to the participating venue’s rules and approved programme terms.

Yes. The primary cardholder must be present to avail the padel benefit.

Yes. The physical Sadara Visa Infinite Credit Card is required for verification.

QID may be required for verification, subject to the participating venue’s requirements.

Yes. A QAR 1 authorization transaction is required.

These are subject to the participating venue’s rules and availability.

Yes. Cancellation or changes must be made at least 48 hours before the booking, subject to the participating venue’s rules.

Late cancellation or no-show may be considered as benefit availed or may result in deduction from your monthly entitlement, subject to the terms and conditions.

No. Padel bookings are subject to availability at the participating venues.

The applicable annual fee for the primary Sadara Visa Infinite Credit Card is QAR 1,200, where applicable.

The applicable annual fee for each supplementary Sadara Visa Infinite Credit Card is QAR 600, where applicable.

Yes. For affected customers, the primary card annual fee will be revised from QAR 850 to QAR 1,200.

The revised annual fee will apply from the customer’s next annual fee anniversary date.

No. The revised annual fee will apply from the next applicable annual fee anniversary date.

The revised annual fee reflects the refreshed Sadara Visa Infinite proposition, the premium metal card design and the expanded range of premium benefits.

No. Your existing card remains valid until expiry, and there is no need to replace it immediately.

Yes. You will continue to enjoy current benefits and newly introduced benefits, subject to applicable terms and conditions.

Any applicable annual fee waiver is subject to the Bank’s prevailing fee structure, eligibility criteria, approval and applicable terms and conditions.

The replacement fee for a metal card is QAR 200, where applicable.

The replacement fee for a plastic card is QAR 100, where applicable.

The reissue fee for a metal card is QAR 200, where applicable.

The reissue fee for a plastic card is QAR 100, where applicable.

No. Renewal does not trigger a replacement or reissue fee.

Replacement or reissue fees may apply based on the request type, card material and applicable tariff.

Yes. Replacement and reissue fees apply where applicable, based on the card material.

The primary card will be renewed as a metal card and will retain the same card number.

The supplementary renewal will retain the existing supplementary card material. Existing metal remains metal and existing plastic remains plastic.

The primary card will be reissued as a metal card and will retain the same card number.

The supplementary card will be reissued as a plastic card and will retain the same card number.

The primary card will be replaced as a metal card and a new card number will be generated.

Yes. You can continue using your existing card until the replacement process is completed and your new Sadara Visa Infinite Credit Card is issued. Once the replacement is processed and the existing card is closed, the old physical card can no longer be used.

The supplementary card will be replaced as a plastic card and a new card number will be generated.

Yes. The Sadara card artwork will be updated in Mobile Banking and Internet Banking.

Yes. The digital wallet card image will be updated for supported wallet channels.

Yes. Digital wallet channels will continue to be supported, subject to normal wallet and card network functionality.

Yes, if the replacement generates a new card number. In that case, you may need to update wallets, saved merchants, subscriptions and recurring payments.

Yes. If your card is replaced and a new card number is generated, you may need to add the new card again to Apple Pay, Google Pay, Samsung Wallet or any other digital wallet, and update saved card details with merchants or subscriptions where required.

Renewal and reissue retain the same card number, so saved card details should generally remain unchanged, subject to normal expiry date and wallet update handling.

You can contact Commercial Bank Customer Care on 4449 0000.

You can contact the Premium Card Concierge on 44495554 during working hours for concierge-managed Sadara benefits.

The updated Terms and Conditions will be available through the Sadara webpage and other approved Commercial Bank disclosure channels.

Visa-managed benefits are handled through the applicable Visa, partner or insurance provider process. Commercial Bank may guide customers to the relevant customer-facing channel, but fulfilment, claim review and partner service handling may be managed by Visa or the appointed provider.

New benefits will become available from the applicable launch or activation date communicated by Commercial Bank, subject to partner readiness, system readiness and the relevant programme terms.

Not necessarily. Benefits may become available at different times depending on the respective partner’s readiness, activation date and the applicable programme setup.

Customers will be informed through the Bank’s applicable communication channels once a new benefit becomes available.

Some benefits may require registration or activation through the relevant platform. For example, airport lounge access requires registration through the Visa Airport Companion app, while Visa Infinite Concierge may require registration through the Visa Concierge platform. Other Sadara-managed benefits, such as Golf and Padel, may require booking through the Premium Card Concierge, while Valet and Gym require presenting the eligible physical card and completing the QAR 1 validation transaction.

The benefit will become available once the respective partner has completed the required activation. Until then, the benefit cannot be availed through that partner.